TAVEN Store Return & Refund Policy

Effective date: September 30, 2026

This policy explains how return, refund, cancellation, damaged-item, and incorrect-item requests are handled for purchases made through TAVEN Store.

30-Day Return Request Window

For eligible physical products, you may request a return within 30 days after the product is delivered.

Before sending a return, contact support@taven.store so we can review the order and provide the appropriate return instructions.

Return Eligibility

Unless the product is defective, damaged, incorrect, materially different from its listing, or applicable law provides otherwise, returned products should:

• Be unused and in substantially the same condition in which they were received.
• Include the original packaging where reasonably available.
• Include proof of purchase or sufficient order information.

Items That May Not Be Returnable

Subject to applicable law, the following items may not be eligible for a voluntary return:

• Digital products or downloadable content after delivery or access has been provided.
• Gift cards, except where required by law.
• Personalized, customized, or made-to-order products.
• Opened personal-care, beauty, hygiene, cosmetic, or similar products when accepting a return would create a health or safety concern.
• Items clearly identified as final sale before purchase.

These exclusions do not remove any rights you may have for defective, damaged, incorrect, misdescribed, or otherwise legally protected purchases.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from its listing, contact us as soon as reasonably possible at support@taven.store.

We may request photographs, packaging information, order details, or other reasonable information needed to investigate the issue.

After review, we may provide an appropriate replacement, refund, return authorization, or other remedy consistent with our policies and applicable law.

Order Cancellations

If you want to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.

If TAVEN Store cancels an order after payment has been collected, the appropriate refund will be issued.

Refunds

After an approved return is received and reviewed, we will notify you regarding the refund.

Approved refunds will generally be issued to the original payment method unless another method is required by applicable law or agreed with the customer.

After TAVEN Store issues a refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Shipping Charges

Original shipping charges are generally not refundable for a voluntary return unless otherwise stated or required by applicable law.

If a return results from an incorrect, defective, damaged, or materially misdescribed product, we will provide the appropriate remedy regarding eligible shipping costs as required by our policies and applicable law.

Unshipped or Unavailable Orders

If we cannot fulfill an order or item, or cannot ship within a promised or legally applicable timeframe, we may cancel the affected item or order and issue the appropriate refund.

Refund Abuse and Fraud

We may review return or refund requests for fraud, abuse, duplicate claims, altered evidence, or other misuse.

This does not limit legitimate customer rights or remedies available under applicable law.

Consumer Rights

Nothing in this Return & Refund Policy excludes, limits, or waives any consumer right or remedy that cannot legally be excluded, limited, or waived.

Contact

TAVEN System LLC
TAVEN Store
shop.taven.store
support@taven.store